Privacy Policy

EuroMatch Nigeria (“EuroMatch”, “we”, “us” or “our”) is committed to protecting the privacy and security of the personal data of our customers and visitors. This Policy explains how we collect, use, disclose, and store your personal information when you use our website, mobile apps, kiosks, USSD/SMS services or otherwise interact with us (the “Services”). This Policy is governed by applicable Nigerian data protection laws, including the Nigeria Data Protection Act, 2023 and related regulations.

This Policy applies to all individuals whose personal data we process in connection with the Services provided to customers based in Nigeria. It also applies where we process personal data of Nigerian residents or citizens, including in cross-border contexts.

EuroMatch Nigeria is the data controller for the personal data processed under this Policy.

If you have questions about this Policy or wish to exercise your data subject rights, contact our Data Protection Officer:

We collect categories of personal data necessary to provide the Services, including:

• Identity & profile: full name, date of birth, gender, photo/identity documents (for KYC), national ID, passport, driver’s licence.
• Contact: email address, phone number, postal address.
• Account & transactional: username, password (hashed), bank or card details, payment history, wager history, bonuses and promotions, withdrawals and deposits.
• KYC & verification: identity documents, proof of address, source of funds information required for AML/KYC.
• Device & usage: IP addresses, device identifiers, browser, operating system, cookies and similar technologies, usage logs, bets placed, timestamps.
• Communications: recordings/logs of calls/chats when you contact support.
• Identity & Address Verification: copies of identity and proof of address documents (see Section 7 for details).

We collect data:

• Directly from you (registration forms, deposits/withdrawals, support interactions).
• Automatically (device data, cookies, analytics).
• From third parties (payment processors, identity verification providers, credit reference agencies, affiliates, advertising partners, regulatory bodies, or partners who share lawful business information).

• Providing Services & Account Management: to create and operate your account, process bets, payouts and refunds.
• KYC, AML & Identity Verification: to verify your identity and address, monitor suspicious or fraudulent activity, prevent underage use, and comply with legal and regulatory obligations under Nigerian law (including KYC and AML requirements).
• Payments: to process deposits/withdrawals and prevent payment fraud.
• Customer Support: to respond to enquiries and record interactions.
• Marketing & Promotions: where you have consented, to send offers, news and promotions; you may unsubscribe at any time.
• Analytics & Improvement: to analyze service usage and improve our Services.
• Legal & Regulatory Compliance: to respond to lawful requests from regulators, law enforcement or to defend legal claims.

To comply with applicable Nigerian laws and regulatory requirements, we may require users to complete an identity and address verification (“KYC”) process.

Proof of Identity:

You may be asked to provide one valid and legible identity document, such as:

• National Identity Card or National Identity Number (NIN) slip;
• Nigerian International Passport;
• Driver’s Licence;
• Permanent Voter’s Card (PVC).

These documents help confirm your identity and verify that you are the rightful owner of the provided personal data.

Proof of Address:

You may also be required to submit one recent document (issued within the last 3–6 months) to verify your residential address, such as:

• Utility bill (electricity, water, etc.);
• Bank or credit card statement;
• Tenancy or lease agreement.

Purpose of Verification:

The collection and verification of these documents serve to:

• Fulfill legal and regulatory obligations (KYC/AML).
• Prevent fraud, identity theft, and underage gambling.
• Strengthen account security and ensure legitimate account ownership.

We may request additional documents where enhanced verification is necessary under applicable regulations.

We use cookies and similar technologies for essential functions, analytics, personalization and advertising. You will be given clear information and choices about non-essential cookies and may withdraw consent where applicable. See our separate Cookie Policy for details.

We may share personal data with:

• Service providers: payment processors, KYC/identity verification vendors, hosting and IT providers, analytics providers.
• Regulators and law enforcement: as required by applicable law, licensing authorities, and court orders.
• Affiliates and business partners: for services and promotions when you have consented.
• Acquirers / during business transactions: in the event of a sale, merger, reorganization or asset transfer.

We require contractual safeguards with processors and ensure they process data only in accordance with our instructions.

Where personal data is transferred outside Nigeria (e.g., to third-party service providers), we will ensure appropriate safeguards are in place (standard contractual clauses, binding corporate rules or other lawful mechanisms) and comply with applicable law.

We will ensure that any international transfers are made only to countries or organizations that provide an adequate level of data protection, or subject to appropriate safeguards as recognized under the Nigeria Data Protection Act, 2023.

We regularly test, assess, and evaluate the effectiveness of our technical and organizational measures. Access to personal data is restricted to employees, agents, and service providers who need it for legitimate business purposes and are bound by confidentiality obligations.

We implement reasonable technical and organizational measures to protect personal data against unauthorised access, loss, destruction or alteration. Measures include encryption of sensitive data, access controls, logging and regular security reviews. Nevertheless, no transmission over the internet is completely secure; report suspected incidents to [email protected] immediately.

All identity and address verification documents are encrypted both in transit and at rest, with restricted access granted only to authorized personnel responsible for compliance and security functions.

We retain personal data only as long as necessary for the purposes described and to comply with legal and regulatory obligations.

Retention examples:

• Account and contact details: up to 3 years after last active use (unless a longer period is legally required).
• KYC and identity documents: at least 5 years after account closure (for AML/KYC compliance).
• Transactions, betting history, payments, and tax records: at least 6 years (for financial, tax, and audit purposes).
• Security and fraud logs: typically 3 years, or longer where required to investigate or prevent unlawful activity.
• Support communications: 12–36 months depending on case type.

We will securely delete or anonymize personal data once it is no longer needed.

Retention periods are subject to review and may be adjusted to comply with evolving legal and regulatory requirements.

Under applicable law you may have rights, including to:

• access your personal data;
• correct inaccurate or incomplete data;
• request deletion (subject to legal retention obligations);
• restrict or object to processing (including direct marketing);
• withdraw consent where processing is based on consent;
• data portability where applicable.

To exercise rights, contact [email protected]. We will verify requests to prevent unauthorised disclosures and respond within legal timeframes.

You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data has been handled unlawfully.

You must be at least 18 years old to register and place bets. We do not knowingly collect personal data of persons under 18. If we become aware we have collected such data, we will delete it unless retention is required by law.

We will only send marketing communications where you have consented (or where permitted by law and you have not objected). You can opt out at any time using the unsubscribe link in emails or contacting support.

If you have a complaint about our handling of your personal data, please contact our DPO at [email protected]. If you remain dissatisfied, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) or other competent supervisory authority.

We may update this Policy to reflect changes in law, regulatory guidance, business practices, or Services. Material changes will be communicated through our website or by email.

We encourage users to review this Policy periodically to stay informed about how we protect and process personal data, including any updates to our KYC and verification requirements.

This Policy was last updated on 17 November 2025 and is effective as of that date.